Privacy
There are no accounts here, so there is not much to tell — but here is all of it.
What we keep
The recipient's address, your address, your email address, and the card you chose. We need every one of those to print it and put it in the post.
We also record the IP address your order came from. It is used to check an order looks genuine before we print and mail it, and for nothing else — it is not shared, sold, or used to advertise to you.
Orders that are never paid for are deleted automatically after four hours, along with everything in them. If you start a card and change your mind, the address you typed does not sit on our servers.
If you order through an AI assistant
Cardbarks can be used through an AI assistant, which passes us the same details you would type in yourself: the recipient's address, your address, your email and the words on the card. We keep those for exactly the same reasons and for exactly as long. We do not record an IP address for these orders, because it would be the assistant's server rather than yours.
Nothing an assistant can do here takes a payment. It can prepare an order and hand you a link, and you pay on Stripe's own page — so your card details never pass through the assistant, and no card is printed until you have paid it yourself. What you tell the assistant is also covered by that company's privacy policy, not ours.
Payment
Payments run through Stripe. Card details are handled entirely by Stripe and never reach our servers.
We email you once, when your order is placed: a confirmation with a small picture of the card so you can check it is the right one. Stripe may send a separate payment receipt. There is no mailing list and no marketing email, because there is no account to attach one to.
Getting your order removed
Email help@cardbarks.com and ask. Once a card has been posted we cannot un-post it, but the order record can be deleted.